CUSTOMER SERVICE
FAQ's
How are items priced?
We price things on a flat rate basis. We build a price in our system, taking into account new cost, past history, and the current repair market for that item. Flat rate pricing ensures that we never have to charge evaluation fees.
What is your warranty?
We were the first in our industry to offer an 18-month in-service warranty. The warranty covers your entire unit, not just the parts we replaced, and does not begin until you install the repaired part.
How is your warranty tracked?
“The old-fashioned honor policy.” We have no way of verifying when a repaired part is installed, so we depend on you to let us know. There is no need to advise us every time you install a part.
What is your turn-around time?
Standard turn-around averages 7 – 10 working days. If there are part delays or other factors that push the delivery beyond 10 days, you will be contacted by your salesperson or a customer service representative.
Do you offer rush service?
We offer 2 rush service options. For an additional 25% or $100.00 (whichever is greater), we will try to get your item repaired and shipped in 24 – 48 hours. For an additional 10% or $50.00 (whichever is greater), you can get 3 – 5 day turn-around. If the 24 – 48 hour time frame cannot be met, the pricing is adjusted to a 3 – 5 day rush. If the 3 – 5 day time frame is not met, then the rush fee is removed.
Why is my unit “beyond repair”?
Because items are quoted on a flat rate basis, we do not begin the repair process until we receive the approval. In some cases, once we begin to repair an item, we find it is too damaged to be fixed, or that parts are unavailable. Be assured that if a unit is being returned to you unrepaired that we have exhausted every option, including replacing the entire unit. There is no charge for a unit that is returned beyond repair.
Billing Terms
Industrial Repair Service invoices once the repaired unit is shipped. Billing terms are Net 30. We have multiple billing delivery options to offer; we can invoice electronically via email, fax invoices, mail via USPS or even submit invoices via the internet if a customer has the online capabilities to do so.
Sometimes we offer special discounts – make sure to ask your customer service rep if any discounts are currently being offered!
Customer Service
Need to talk to a representative? Feel free to call us at 1-800-950-2349 for all of your customer service needs. Or, you can email us at sales@boardrepairs.net and we will respond within 24 hours of receipt of your email.
Looking for a status update on an existing job? Please fill out the following form and a customer service representative will respond within 24 hours of receipt of your request.